{"id":52863,"date":"2023-06-09T10:48:09","date_gmt":"2023-06-09T08:48:09","guid":{"rendered":"https:\/\/www.naarcuracao.com\/?page_id=52863"},"modified":"2023-12-19T22:01:28","modified_gmt":"2023-12-19T21:01:28","slug":"contact-and-more","status":"publish","type":"page","link":"https:\/\/www.naarcuracao.com\/en\/contact-and-more\/","title":{"rendered":"Contact and more"},"content":{"rendered":"\n<p>NaarCuracao.com is a completely online business, with no physical retail outlet or the like. To get in touch with us, please use the following options.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\"><strong>CONTACT FORM<\/strong><\/h4>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in 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class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_15'  action='\/en\/wp-json\/wp\/v2\/pages\/52863' data-formid='15' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_15' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_15_5\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_5'>Facebook<\/label><div class='ginput_container'><input name='input_5' id='input_15_5' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_15_5'>This field is for validation purposes and should be left unchanged.<\/div><\/div><fieldset id=\"field_15_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_15_1'>\n                            \n                            <span id='input_15_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_15_1_3' class='gform-field-label gform-field-label--type-sub 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aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_15_3\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_15_3'>What do you want to report or ask us?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_3' id='input_15_3' class='textarea medium'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_15' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Submit \u00bb'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_15' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_15' id='gform_theme_15' value='orbital' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_15' id='gform_style_settings_15' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_15' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='15' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='1evoonI\/STR9C+\/NkGRhDGGwGwMd\/oH1yWYYRb4FIKYqAuny40hEKoiBffyex3gHVF8jqU92rXvKVssaD9vVZ0LkGi+97b8wcZZvAzcblGuVE7c=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input 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If you are viewing this on your phone, <a href=\"https:\/\/api.whatsapp.com\/send?phone=31629168073\" target=\"_blank\" rel=\"noreferrer noopener\">click here to send a Whatsapp message directly<\/a>. This number can only be used for Whatsapp messages; calling (possibly via Whatsapp) is not possible. However, a voice message via Whatsapp is possible.<\/p>\n\n\n\n<p><strong>E-MAIL<\/strong><br>You can reach us via e-mail at <a href=\"mailto:info@naarcuracao.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@naarcuracao.com.<\/a> Typically, we will respond within one business day.<\/p>\n\n\n\n<p><strong>PHONE<\/strong><br>Of course you can also call, our phone number +316-1491 8399. We can be reached Monday through Friday, 09:00 to 18:00 (Dutch time).<\/p>\n\n\n\n<p><strong>POST<\/strong><br>If you would like to send us something by mail, please send it to: POMZ B.V., Windgatseweg 1C, 3235 NX, Rockanje, The Netherlands.<\/p>\n\n\n\n<p><strong>Chamber of Commerce number<\/strong>: 87229161<br><strong>VAT number<\/strong>: NL864240223B01<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Changing or canceling a booking<\/h2>\n\n\n\n<p>If you have booked an activity through NaarCuracao.com and would like to change or cancel it, you can do so up to 24 hours before the date of the scheduled activity. Example: You have an activity booked for June 13, 11:00 am, then it can be changed or cancelled until June 12, 00:00 am. Changes are free of charge and only possible based on availability. Upon cancellation, all payments already made will be fully refunded.<br>Exception:<br>&#8211; private tours, these can be changed\/cancelled free of charge up to 7 days in advance. <br>&#8211; seminars, these can be changed\/cancelled up to 24 hours before the date of the seminar, but costs already charged by third parties for this purpose will be deducted from the refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints<\/h2>\n\n\n\n<p>It is of course annoying if you have a complaint about our service or a tour booked through us. We would like to help you further and provide a desired solution. You can email to: <a href=\"mailto:info@naarcuracao.com\" target=\"_blank\" rel=\"noreferrer noopener\">info@naarcuracao.com.<\/a><br>Our staff will review the complaint and try to resolve it to everyone&#8217;s satisfaction. For the sake of completeness we mention that with regard to the excursions you have entered into an agreement with the tour operator. In doing so, we will always handle the complaint and mediate on your behalf towards the tour operator, but it is up to the tour operator to provide a solution.<br>Upon receipt of your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, should it take longer, we will notify you. Should you not appreciate this, you can also always contact the mediation department of Stichting Webshop Keurmerk with which we are affiliated. They will then mediate <a href=\"https:\/\/www.keurmerk.info\/nl\/consumenten\/klacht\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.keurmerk.info\/nl\/consumenten\/klacht\/<\/a><\/p>\n\n\n\n<p>As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission&#8217;s ODR platform. This ODR platform can be found at (http:\/\/ec.europa.eu\/odr .) If the complaint is not already pending elsewhere then you are free to file the complaint through the European Union platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Privacy<\/h2>\n\n\n\n<p>For information on how we handle the privacy of your data, please see our <a href=\"https:\/\/www.naarcuracao.com\/en\/?page_id=45375\">privacy statement<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Terms and Conditions<\/h2>\n\n\n\n<p>Our Terms and Conditions can be found <a href=\"https:\/\/www.naarcuracao.com\/algemene-voorwaarden\/\">on this page<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NaarCuracao.com is a completely online business, with no physical retail outlet or the like. To get in touch with us, please use the following options. CONTACT FORM OTHER CONTACT WHATSAPPThe quickest contact is via Whatsapp, at no. +316 2916 8073. If you are viewing this on your phone, click here to send a Whatsapp message [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":45079,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-52863","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/pages\/52863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/comments?post=52863"}],"version-history":[{"count":2,"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/pages\/52863\/revisions"}],"predecessor-version":[{"id":54312,"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/pages\/52863\/revisions\/54312"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/media\/45079"}],"wp:attachment":[{"href":"https:\/\/www.naarcuracao.com\/en\/wp-json\/wp\/v2\/media?parent=52863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}